Employment Opportunities
Service Manager - Heavy Duty Truck & Trailer Dealership (Healdsburg, CA)Opperman & Son, built on quality, service, and integrity, is celebrating over 55 years as a Heavy Duty Truck and Trailer Dealership in Sonoma County.
We are seeking an experienced Service Manager for our Healdsburg dealership.
The service manager oversees the entire service department and is responsible for controlling cost, maintaining good employee relations, customer relationships, setting and obtaining high safety and quality standards, maintaining organized service records, and running a profitable department.
Candidate must have advanced diesel mechanics and diagnostic knowledge, skills, and abilities. A minimum of 3 years management experience. We are looking for a proven leader that is self-motivated, energetic, organized, possesses a positive work behavior with the ability to train, motivate, and develop technician staff. Bilingual in English and Spanish is a plus.
Compensation package includes competitive salary based on experience and market rate for our region. Eligibility for medical and dental benefits on the first of the month following 60 days of employment. We contribute 80% of the employee premium and 50% of dependent premiums. Eligibility for the 401(k) retirement and profit sharing plan is after one year of employment. We also offer vacation, sick, and holiday pay.
We are looking for a long term Service Manager to join our management leadership team
Job Function: Quality, Service, and Integrity. Fulfill internal and external customer needs by managing the Service Department resulting in value, quality of work, and a high degree of customer satisfaction. To represent and promote the Sales, Service, and Parts Department operations in a positive manner, which assures customer confidence, repeat business, and maximum return for the business.
Reporting Relationships: Reports directly to the Service Director (currently an owner). The position has a functional relationship with the parts and sales staff, controller and administrative staff, and the company owners.
Responsibility: The Service Manager is responsible for establishing and maintaining an efficient, quality, and profitable department; support the technicians with guidance, direction, and training to accomplish the best possible workmanship; maintain and support our customer base. You are responsible for adhering to company policies and procedures, safety, and using sound judgment.
Essential Duties: The essential duties of the Service Supervisor include but are not limited to the following:
- Fulfilling the described duties, supporting company policies and procedures, and adherence to safety.
- Efficient scheduling and organization of customer repairs and internal shop repairs. Assure correct and on-time delivery to meet expected deadlines. Everyone should know his/her daily plan each morning. Oversee the work of the technicians to assure correct mechanical repairs. Keep abreast of work flow and job status by doing walk-arounds in the shop.
- Advise customers and Salesmen of shop repair estimates and any cost changes in pre-delivery repairs. All changes must be approved in writing and documented on the repair order.
- Diagnose and assign jobs to technicians. Technical support as needed in assisting service technicians. Assist in training of technicians. Responsible for scheduling training for technicians to ensure continuous improvement and increased skillset.
- Manage all paper flow: charges, internals, and warranties. Assure technicians are charging out time properly, and labor descriptions are correctly stated on all service tickets. All paperwork must be processed promptly. Audit open repair order log each month prior to month end.
- Control non-productive time. Manage technician’s time and material with an emphasis productivity.
- Convey efficiency, innovative operation ideas with the owner(s) and initiate upon his approval. Any major operational change must be approved by the owner(s).
- Be the great communicator. Answer phone calls promptly, customers as needed, communicate with sales staff. Solve problems immediately. Get with the owner on problems you cannot solve. Communication is key to resolving problems.
- Check over ALL units assuring they are complete and in road ready condition before they leave our yard. Safety and Quality is our job.
- Maintain an orderly incoming line, ready line, clean yard and offices at all times.
- Keep special shop tools up-to-date, tool areas managed and clean. All tool purchases must have the owner's prior approval. Tools may be shared among departments.
- Maintain and keep current the service library manuals and bulletins. Communicate any technical or policy information personnel as needed.
- Manage expenses and overtime.
- Work with the sales staff on reconditioning trade-in equipment.
- Work with the Parts Manager to ensure parts required are available.
- Conduct Service Department meetings as required (minimum 4 per year).
- Manage the Safety Program for the department. Know the regulations and make certain we are in compliance with USDOT, OSHA, EPA, AND EEOC/ADA. Attend quarterly safety meeting.
- Personnel Management-manage all service personnel including hiring, reviews, corrections, dismissal, training, policies, motivation, quality, and productivity. Assure that at least one person is qualified to fill any specific job position, including the supervisor’s position. Encourage professionalism in attitudes, actions, and dress; lead by example.
- Vehicle Management-maintain the vehicle fleet and stress cleanliness.
- Attend company or community functions as requested.
- Any other duties as assigned by the ownership.
- Fulfilling the described duties, supporting company policies and procedures, and adherence to departmental safety.
- Internal and external customers are satisfied with the department.
- Accomplishing performance goals as set forth by the Company in quality, efficiency, and profitability.
- Growth in the department, primarily customer labor or internal units processed.
- Quality assurance in every job; low re-work instances.
- Successful at: Open repair order management
- Procedures are followed and submitted on time.
- Successfully working with all departments. Meet with the parts manager and sales staff on an ongoing basis.
- Morale and motivation within the Service Department is accomplished, employees are satisfied and gaining skills as a result of good personnel management.
- Knowledge of business and management principles involved in strategic planning, resource allocation, and coordination of people and resources (scheduling)
- Advanced diagnostic skills
- Five years supervisory experience
- Ten years journey level diesel service work
- Knowledge of machines and tools, including their designs, uses, repair, and maintenance
- Ability to understand customer problems and needs
- Excellent verbal and written expression and clarity
- Strong attention to detail
- Ability to lift and carry up to 75 pounds
- Motivating attitude with a positive work behavior
- Proficient in Microsoft Office and business system software (Karmak Fusion, eTech, or similar systems)
- ASE diesel certified or equivalent work experience on class 8 trucks, cargo trailers, dump trucks, and flatbed trailer repairs (bumper to bumper) at journeyman or master level
- Class A driver’s license with a clean driving record
- Climate conditions can be hot or cold
- May require long hours seated or standing, and frequent bending, squatting, twisting, climbing, reaching, pushing, pulling, etc.
- Requires outdoor activity including field service with technician
- May be exposed to contaminants, pollutants, and gases
- Sound levels may be loud due to tool usage and machinery
- All Class A drivers are enrolled in DOT random drug screening program
Please email resume to Karah@oppermansales.com or fax# 707-431-2960
Cargo Tank Welder/Mechanic (Healdsburg, CA)
Opperman & Son, Inc. is a Sonoma County icon in the heavy duty truck sales, parts, and service industry. Our facility is located on 8 acres in the midst of Healdsburg's wine country. We are a full service center for the trucking industry offering new and used parts, body shop, repair shop, welding shop as well as equipment sales.
compensation: DOE
employment type: full-time
- Essential Duties and Responsibilities:
Perform VKIP Inspections according to cargo tank regulations
Welded repair and pressure test on cargo tanks and required documentation
Lay out, fit, and fabricate metal components to assemble structural forms, such as machinery frames, bridge parts, and pressure vessels
Communicate with Management when repairs are needed beyond the original diagnosis
Maintain daily records of time spent on each piece of equipment through time cards
Provide completed Parts Requisitions to Back Counter Parts person for parts needed
Remove, cleans, repairs, reinstall and adjust all vehicle components upon completion
Maintain immediate shop area used to be clean and free from safety hazards
Replace all Company tools used to the proper storage area
Other duties as assigned
- Education:
- Qualifications:
Basic reading, writing, and arithmetic skills required
- Work Requirements:
Repeated walking, bending, stooping, crawling, balancing, kneeling, crouching, and use of stools and ladders.
Able to lift up to 75 pounds.
Work on feet (stand or walk) for the assigned work shift
Must be willing to work flexible hours, including weekends.
- Work Environment:
- Additional Information:
Please email resume to Karah@oppermansales.com or fax# 707-431-2960
Diesel Technician (Healdsburg, CA)
compensation: DOE
employment type: full-time
Opperman & Son, Inc. is a Sonoma County icon in the heavy duty truck sales, parts, and service industry. Our facility is located on 8 acres in the midst of Healdsburg's wine country. We are a full service center for the trucking industry offering new and used parts, body shop, repair shop, welding shop as well as equipment sales.
Opperman & Son, Inc. is seeking an Journeyman level technician. Duties include but are not limited to engine diagnosis, rebuliding, removal & replacement, electrical, computer, transmissions, differentials, clutches, pumps, brakes, hydraulics, air systems, propane, etc. Experience with all diesel makes and models preferred.
If you are a proven self motivated individual that possesses a positive work behavior and the drive for continued improvement contact us to discuss this opportunity in further detail.
- Education:
- Qualifications:
- Work Requirements:
Repeated walking, bending, stooping, crawling, balancing, kneeling, crouching, and use of stools and ladders.
Able to lift up to 75 pounds.
Work on feet (stand or walk) for the assigned work shift
Must be willing to work flexible hours, including weekends.
- Work Environment:
Respond by email or fax resume to: 707.431.2960
EOE and drug free workplace
- Additional Information:
Please email resume to Karah@oppermansales.com or fax# 707-431-2960
Welder / Fabricator (Healdsburg, CA)
compensation: DOE
employment type: full-time
We are currently accepting applications for an apprentice welder/fabricator with mechanical ability for our heavy-duty diesel truck dealership.
Primary responsibilities include the use of acetylene and electrical equipment in the fabricating, heating, welding, and cutting of ferrous and non-ferrous metals in accordance with standard trade practices to retrofit and repair heavy-duty equipment.
- Education:
- Work Requirements:
Repeated walking, bending, stooping, crawling, balancing, kneeling, crouching, and use of stools and ladders.
Able to lift up to 75 pounds.
Work on feet (stand or walk) for the assigned work shift
Must be willing to work flexible hours, including weekends.
- Work Environment:
EOE and drug free workplace
- Additional Information:
EOE and drug free workplace
Please email resume to Karah@oppermansales.com or fax# 707-431-2960 Used Truck & Trailer Sales Representative (Healdsburg, CA)
compensation: DOE
employment type: full-time
Opperman & Son, the leading re-seller of heavy duty transportation equipment on the west coast
continues to grow.
We have recently become the exclusive dealer for Wabash Diversified Products for several West Coast states and are expanding our sales team for this once in a lifetime opportunity to represent the premier product lines of: Brenner, Walker, BULK, Beall, and Progress Tank.
- Job Description:
You Will Be:
- Growing top-line revenue by developing an existing portfolio of accounts
- Selling a complete range of trailers for bulk hauling including Brenner, Walker, Bulk, and Progress tanks.
- Responding to requests for proposals and developing customer presentations
- Prospecting for new business
- Managing and improving the profitability of the assigned business portfolio
- Maintaining an awareness of competitive activities and industry developments
- Desired Skills and Experience:
- Education:
- Qualifications:
- Additional Information:
Please email resume to Karah@oppermansales.com or fax# 707-431-2960